Job openings/Office IT Manager: Difference between revisions
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#REDIRECT [[Work with us]] |
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{{Job opening status|closed}} |
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<div style="float:right;width:300px;background:#eeeeee;margin-left:1em;border-style:solid;border-width:1px;padding:1em;"> |
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'''YOU ARE ...''' |
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... an experienced IT manager and enthusiastic |
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about the use of free and open source software in office environments. |
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You run a Linux distribution at home, but are also familiar with Macs |
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and Windows. You can provide competent support for all three |
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platforms, while gently nudging users towards open source where |
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possible, and providing help to manage the transition. You're a |
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detail-oriented systems builder, and used to being in charge of |
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ensuring that networks are operational, backups of all in-office data |
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are regularly created, inventory is properly tracked, documentation is |
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maintained, and so forth. You're excited about being part of the small |
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staff of the non-profit organization that operates Wikipedia. |
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</div> |
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===Job Title=== |
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Office IT Manager |
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===Job Purpose=== |
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The Office IT Manager will be responsible for technical support and office technical infrastructure. |
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This position is based in our San Francisco office. |
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This is a mid-level position. |
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===Reports To=== |
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Office Manager |
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===Responsibilities=== |
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;Working directly with end users: |
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*Deployment, updating and troubleshooting of Mac and PC hardware running either primarily MacOS or Ubuntu Linux, along with standard office software including OpenOffice, Quickbooks, Thunderbird |
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*Coordinating backups, security patching, and password changes with users |
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*Evangelism on behalf of open source software and active support of users transitioning to open source from proprietary software |
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*Writing end-user documentation for office procedures |
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;Office infrastructure management: |
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*Development and maintenance of office infrastructure such as backups, VPN, office email service |
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*Management of local network in main and satellite office |
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*Management of office VoIP phone system based on Asterisk |
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*Management of other office hardware such as printers, fax, projectors, mobile phones |
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;Office purchases: |
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*Development and management of office IT budget including provision and maintenance of hardware, internet connectivity, phones, and services such as user training and support |
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*Equipment and software purchases, inventories and audits |
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*Development and management of relationships with subcontractors, vendors, and other providers |
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===Qualifications=== |
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;Required: |
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*At least 3+ years in an IT support responsibility in a mid-sized office environment |
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*Familiarity with Mac OS and Linux distributions as well as previously-mentioned applications |
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*Responsive client service orientation: able to anticipate, understand and meet the needs of a focused team of professionals |
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*Excellent verbal and written communications skills; ability to clearly communicate with non-technical users |
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*Ability to successfully manage multiple priorities including balancing urgent needs with long-term planning work |
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*Be comfortable in a highly collaborative, consensus-oriented environment |
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*Be creative, highly motivated, and able to operate effectively in multiple cultural contexts |
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*Ability to proactively secure and ameliorate office IT systems |
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;Desired: |
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*Familiarity with Asterisk phone system is a plus |
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*Some familiarity with the LAMP stack a plus |
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*Experience with Perl or other scripting language a plus |
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*Experience with wikis and participatory production environments is a plus |
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*Understanding of the free culture movement is a plus |
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{{Job openings footer |
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|date = December 15, 2009 |
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|title = Office IT Manager |
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|more = '''This position will be filled in January 2010.'''<br> |
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|Due to the volume of responses that we anticipate we will not reply to all applications, so please do not interpret our silence as a lack of interest. |
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|where= This position is based in our San Francisco headquarters. If you are not currently living in the San Francisco Bay Area, please make that clear in your cover letter. |
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}} |
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[[Category:Job Descriptions|{{SUBPAGENAME}}]] |
Latest revision as of 01:22, 19 September 2018
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