Archive:Volunteering:Email response statistician
- Title
- (Volunteer) email response statistician
- Goal of position
- To provide an analysis of email requests and responses in the OTRS email response system. This position is for the English Wikipedia info queues.
- Sample activities
- Go through emails and categorize what types of requests come into the system
- Analyze responses for data, including the following:
- Number of responses
- Number of /good/ responses
- Number of good:total responses per respondent
- Number of boilertemplate-only responses and their perceived success
- Frequently asked questions
- Identify poor responses and failed requests
- Present data in a .cvs format for reporting
- Time frame
- Length of Commitment
- 2 months (July 1 through August 31)
- Estimated Total Hours
- 80 hours
- Scheduling
- At volunteer's discretion [X]
- Specific time: N/A
- Worksite
- Offsite
- Qualifications sought
- Some knowledge of processes and issues in the Wikipedia site.
- A background in statistics and statistical analysis is greatly helpful
- Ability to handle sensitive material
- Benefits to volunteer
- Statistical work experience
- Have an impact on improving Quality of response
- Potential for advancement into additional opportunities
- For further information, contact Cary Bass, at cbassrandom text to make this a bit more difficult on the s.p.a.m.b.o.t.s.wikimedia.org
- Date posted
12 June 2009